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BEGIN:VEVENT
DTSTART:20191015T143000Z
DTEND:20191015T170000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Customers for Life
DESCRIPTION:Find\, Develop and Keep your CUSTOMERS FOR LIFE!\n\nCustomer needs to exist at two levels   stated and unstated. Surveys and other formal tools such as interviews focus on the stated needs. While there is nothing wrong with that per se\, such methods fail to bring out the "real" needs which often lie sub surface.\n\nUnderstanding these "real" needs of the customer is key to winning over their hearts and minds. This is applicable to products and services as well. However\, sadly   very few companies take the time to do this properly.\n\n\n\nThis workshop introduces you to superior ways to uncover customer needs and find ways to fulfill them without giving away the farm. You will learn:\n\n\n\n1. Three levels of customer satisfaction and triggers for the same\n\n\n\n2. How to design your product / service to meet each of these\n\n\n\n3. How to set your product / service apart from the competition\n\n\n\nNOTE: The session involves hands on exercises with a real case scenario. Be prepared to interact and role play!\n\n\n\nCustomers for Life is sponsored by:\n\nThe KPI System\n\n\n\nUtah Small Business Development Center\n\n\n\nVentureCapital.org
X-ALT-DESC;FMTTYPE=text/html:<div style="text-align:start">\n<div>\n<div>\n<div>\n<div>Find\, Develop and Keep your CUSTOMERS FOR LIFE!<br />\nCustomer needs to exist at two levels &ndash\; stated and unstated. Surveys and other formal tools such as interviews focus on the stated needs. While there is nothing wrong with that per se\, such methods fail to bring out the &ldquo\;real&rdquo\; needs which often lie sub surface.<br />\nUnderstanding these &ldquo\;real&rdquo\; needs of the customer is key to winning over their hearts and minds. This is applicable to products and services as well. However\, sadly &ndash\; very few companies take the time to do this properly.<br />\n<br />\nThis workshop introduces you to superior ways to uncover customer needs and find ways to fulfill them without giving away the farm. You will learn:<br />\n<br />\n1. Three levels of customer satisfaction and triggers for the same<br />\n<br />\n2. How to design your product / service to meet each of these<br />\n<br />\n3. How to set your product / service apart from the competition<br />\n<br />\nNOTE: The session involves hands on exercises with a real case scenario. Be prepared to interact and role play!<br />\n<br />\nCustomers for Life is sponsored by:<br />\nThe KPI System<br />\n<br />\nUtah Small Business Development Center<br />\n<br />\nVentureCapital.org</div>\n\n<div>&nbsp\;</div>\n</div>\n</div>\n</div>\n</div>\n\n<div style="text-align:start">\n<div>\n<div>\n<div style="text-align:left">\n<p>&nbsp\;</p>\n</div>\n</div>\n</div>\n</div>\n
LOCATION:Salt Lake Small Business Development Center Salt Lake Community College Larry H. Miller Campus 9690 South 300 West Corporate Partnership Center Building 5\, Floor 1\, Room 101 Sandy\, UT 84070
UID:e.2428.11509
SEQUENCE:3
DTSTAMP:20260409T024537Z
URL:http://business.wbcutah.com/events/details/customers-for-life-11509
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