Help Desk IT Technician

Come be a part of an award-winning team, providing I.T. support for local and national businesses! If you have a drive for personal growth and achieving excellent outcomes, you’re exactly who we’re looking for! We support hundreds of companies, ranging from smaller businesses to national organizations with hundreds of employees in multiple states. As such you’ll have an opportunity to work on a variety of different networks and infrastructures- gaining critical skills you’ll need on your journey to become an I.T. professional! Alongside first-hand experience on firewalls, production servers, and network security solutions, we provide personalized training and certification incentives.

Enjoy an engaged company culture with great benefits that include insurance (health, dental, vision, life), matching 401(k), gym memberships, wellness programs, a fully stocked break room, and competitive PTO (Paid Time Off) offerings. We also received the Best Places to Work Award for 2021 from Utah Business Magazine and again in 2022 by the Salt Lake Tribune!

We provide a competitive development tract, which includes significant pay increases as you develop technically during your I.T. career. We also provide a $500 Hiring Bonus?for successful candidates! $250 in your first paycheck and $250 after 90 days of working with us!

Responsibilities

The Help Desk Technician works with their teammates and is responsible for handling the first level of support for service requests through email and inbound phone calls. They will work with level 2 resources to develop their skills and to appropriately pass off relevant issues. Below is a non-exhaustive list of tasks you’ll perform:

• Provide a Positive Customer Experience
• Password Resets
• Device Troubleshooting
• Create and Update Customer Documentation
• Printer Troubleshooting
• Assist Remote Users in Accessing their Work Network
• Coordinate Appropriate Hand-Off of Issues to Other Teams
• Monitor Automated Alerts
• Monitor Incoming Support Requests
• Monitor and Receive Incoming Phone Requests
• Daily Communication with Customers Needing Support

Qualifications

Previous customer service and/or I.T. experience is welcome but not required! We hire based on your ability to work with people, while learning and growing through training and experience. Wasatch I.T. requires background and credit checks for all employees.

We participate in E-Verify.

Job Type: Full-time

Expected Hours: 40 Per Week

Starting Hourly Rate: $20.00

Benefits

• Competitive PTO
• Year 1: 80 Hours / Two Weeks (After initial 60-day probationary period.)
• Year 2: 120 Hours / Three Weeks
• Year 3: 160 Hours / Four Weeks
• Year 5+: 200 Hours / Five Weeks
• Birthday PTO
• Receive 8 hours / One Day every year to take off whenever you like, for your birthday!
• 401(k) with Match
• Insurance (Health, Dental, Vision, Life)
• (Base Health Insurance Paid by Employer)
• Company Contributed HSA (Health Savings Account)
• Provided Friday Lunch and Stocked Breakroom
• Potential for Bonuses based on Company Goals and Technical Development
• Event Tickets (Jazz, Hale Center Theater, Bees, Rugby, etc.)

Location

• Salt Lake City, UT 84101: (In-Office Required)

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